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PRIVACY POLICY

Welcome to Balance Counselling Therapy. We are committed to protecting your privacy and ensuring the confidentiality of your personal information. This Privacy Policy outlines our practices for collecting, using, and safeguarding your data in compliance with the General Data Protection Regulation (GDPR) and other applicable data protection laws.

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2. Information We Collect

We may collect the following types of personal data from you when you visit our website or use our services:

2.1. Personal Information:

  • Your name

  • Contact information, including email address and phone number

2.2. Health Information:

  • Medical history

  • Information related to your counselling sessions

2.3. Technical Information:

  • IP address

  • Browser type

  • Device information

3. How We Use Your Data

We collect and process your data for the following purposes:

3.1. Providing Counselling Services:

  • To schedule and manage appointments

  • To provide you with counselling services, both in person and online

3.2. Communication:

  • To respond to your enquiries

  • To send you appointment reminders and updates

  • To provide you with relevant information about our services

3.3. Legal Obligations:

  • To comply with our legal obligations and regulatory requirements

4. Data Security

We take the security and confidentiality of your data seriously and employ reasonable and appropriate security measures to protect your information from unauthorized access, disclosure, or alteration.

​5. Data Retention

We will retain your data only for as long as necessary to fulfil the purposes for which it was collected, or as required by law.

6. Your Rights

Under the GDPR, you have the following rights regarding your data:

6.1. Right of Access:

  • You can request access to the personal data we hold about you.

6.2. Right to Rectification:

  • You can request the correction of inaccurate or incomplete personal data.

6.3. Right to Erasure:

  • You can request the deletion of your data in certain circumstances.

6.4. Right to Data Portability:

  • You can request a copy of your data in a structured, machine-readable format.

6.5. Right to Object:

  • You can object to the processing of your data in certain circumstances.

6.6. Right to Restriction of Processing:

  • You can request the limitation of how your data is processed in certain situations.

7. Cookies

Our website may use cookies to improve your browsing experience. You can view our Cookie Policy here. You can manage your cookie preferences through your browser settings.

8. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these websites. Please review their privacy policies when visiting these sites.

9. Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for legal or regulatory reasons. We will notify you of any significant changes on our website.

10. Contact Us

If you have any questions, concerns, or requests regarding your personal data or this Privacy Policy, please contact us at balancecounsellingtherapy@gmail.com

By using our website and services, you agree to the terms of this Privacy Policy.

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